Login & Troubleshooting

I Can't Login

If you can't remember your password, you can reset it using your email address.

  • Tap Forgot Password.
  • Type in your Email.
  • Open up your Email that you received and click the link.
  • Fill out the form with your new Password.
  • Tap Submit.

If you're not receiving the password reset email, it's possible the email is going in your email's spam filter. It may also be possible that you mistyped your email when you first signed up for Me.

To find your password reset email, try:
  • Checking the spam filter on your email account.
  • If you mistyped your email address when signing up for your account, we're not able to give you access to this account.

If you can't remember your password, you can request a password reset email to regain access to your Me account. The email will offer you the choice to either log in immediately from your email address, or first change the password before logging in.

If the password reset email isn't working:
  • Try requesting a new password reset email, in case the previous one expired.
  • Make sure you choose to reset your password instead of choosing to log in by selecting reset your Me password in the email.

Something Is Wrong

Keep in mind that you should always make sure you're running the latest Me mobile app version.

Restart your phone

Always try restarting your phone or tablet first if you're having trouble with Me.

Check Internet Connection

If restarting your device doesn't help, please try using Me app on both Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.


Uninstall and Reinstall

If restarting your device and checking your connection doesn't help, try deleting and reinstalling Me.

Iphone
  1. From the Home screen, tap and hold the Me app icon until it shakes.
  2. Tap x on the app to delete it. Your contact info will be saved by Me.
  3. Go to the App Store, reinstall Me and then log in with your email and password.
Android
  1. Go to your phone or tablet's Settings and tap Applications > Manage Applications > Me.
  2. Tap x on the app to delete it. Your contact info will be saved by Me.
  3. Go to the App Store, reinstall Me and then log in with your email and password.